What is your return policy?
We guarantee our products and your satisfaction. If you need help with an order, head over to our returns page and we’ll take care of you!
How much is the shipping cost?
We provide free shipping in the contiguous United States for orders of $25 or more. The shipping rates are calculated based on your location and will appear in your checkout once you have entered your address.
Where do you source your meat from?
All of our meat is sourced in the USA.
Why does the packaging say Human Grade but also ‘Not Suitable for Human Consumption’?
As a USDA plant, we have a USDA inspector on site every day to put their stamp of approval on all of the human food that we make. But pet treats aren’t overseen by the USDA but rather the FDA which doesn’t oversee human food. So, we use human grade meat, and we cook it in a similar way, but it’s not stamped by the USDA. But don’t be surprised if you see our CEO snacking on our dog treats…he eats them all the time!
What is the shelf life of your product?
Because we gently cook and freeze dry our treats, they are shelf stable for three years from the date of manufacture which is printed on the bottom of every package.
Do I need to refrigerate your treats?
Our treats are slow roasted and freeze dried. It is not necessary to refrigerate or freeze them. They are completely shelf stable!
Do you use preservatives in making your Liver Treats?
Absolutely NOT! Freeze drying is all the preserving that is needed!
Are there any chemicals or high pressure processing applied to Zora’s Best Friendz treats?
No way! We get this question a lot because even if these processes are used, it’s usually not printed on the label. We use a combination of slow-roasting and freeze-drying to make our treats to lock in nutrients, flavor and aroma. Other treats may be dipped in peroxyacetic acid, sprayed with ozone gas or high pressure processed.
Do your Liver Treats contain carbohydrates?
No, beef liver is a protein rich food.
How much can I give to my fur babies?
We list the feeding guidelines on the package and on our website for easy reference. Depending on the size of your pet (cats love them too), we recommend starting with a piece or two and making sure your pet tolerates the treats well. Some pets may be used to treats that have other ‘things’ in them and since our treats are 100% human grade beef liver, we don’t want to ‘overserve’ them!
We recommend:
- 2-4/day for small dogs
- 4-6/day for medium dogs
- 6-8/day for large dogs
We also suggest using the ‘shake’ as an enticing meal topper. You can even mix in a little water to make a broth.
Can I give these treats along with multivitamins?
This is a great question for your vet! This would certainly depend on your pet’s overall diet, medication and supplement regimen.
How should I store the Liver Treats?
At the risk of your dog going bonkerz, you can leave them right on the counter! They are shelf stable and should be kept in a cool, dry place.
What are the benefits of using human grade ingredients?
Quality! When we give our pets ‘leftovers’, we know what we’re giving them. But a lot of pet treats are made with unmentionable leftovers that humans wouldn’t and shouldn’t eat. We believe better quality food translates to a healthier, happier pet!
How are your Liver Treats made?
We slow roast 100% human grade beef liver at varying secret temperatures (we are required to reach a temperature of 160 degrees for a period of time to ensure food safety). Once the liver is cooked, we freeze dry it to remove all of the moisture and to make a lightly crispy nugget.
How much salt is on the product?
Zero!
I am currently using a different brand of treats but want to try yours. How should I incorporate your treats?
You can always mix up the treats you give your pets. Just start with the recommended feeding guidelines.
Why do your products have inconsistent appearance and texture?
This is a good thing! We use a combination of dicers and blades to cut our meat and real meat has variations in it. Our treats are not extruded or ‘formed’ into a manufactured shape. They’re totally natural.
Do your treats meet the AAFCO Standard?
Yes! We have all of the required certifications and supplier affidavits (and several that are not required since we are also a USDA certified human food plant). We also have registrations either in force or in process in every state that requires them!
